Terms & Condition
Thank you for choosing Elite Rolloffs, LLC, Nebraska Limited Liability Company (“Elite Rolloffs”). By placing an order with Elite Rolloffs you agree to the below mentioned terms and conditions.
Pricing: Pricing is subject to periodic adjustment, however, Customer acknowledges the following rate structure: (i) 10 yard container fee for loads up to 1 ton, $50 extra per ton; (ii) 12 yard container fee for loads up to 1.5 tons, $50 extra per ton; (iii) 15 yard container fee for loads up to 2 tons, $50 extra per ton; and (iv) 20 yard container fee for loads up to 3 tons, $50 extra per ton. Note that delivery fees have been factored in upon checkout as fees are dependent upon proximity to Gretna, Nebraska.
Delivery & Pick-up: Seven (7) day rental/ week rental period. All deliveries, pick-ups, dump & returns, and switch-outs can run any time of the day, as early as 5:30 AM and as late as 8:00 PM Monday-Friday. The time of day the delivery was made does not determine the time of day for pick up the following week. We do not require the customer to be onsite for the delivery or pickup of the dumpster. However, please be as specific as possible when answering the delivery placement questions as you will be responsible for all charges involving the trip charge or relocation of the dumpster. All communication must go through the office. Drivers are not authorized to make changes to the schedule.
Holidays & Weekends: Elite Rolloffs does not provide service on Saturdays, Sundays, or Holidays. Pick-ups will have a delay due to Holidays; please plan accordingly.
Failed Attempt: A $75.00 trip charge will apply if the delivery, pick-up, or switch out was unsuccessful. Failed attempt includes, but is not limited to, the dumpster being blocked in, turning the driver away for a scheduled service, and dumpster not being loaded correctly for safe hauling. A daily fee of $10.00 per extra day will apply after the seventh (7) day until the dumpster is removed. Elite Rolloff has the right to access your property at any time necessary. It is vital to move parked vehicles, objects, and snow removal, before we arrive onsite to access the dumpster. Please keep snow piles away from the front of the dumpster; it will restrict the pick-up of the dumpster.
Extension Request: Please call the office Monday – Friday at least 48 hours in advance of your scheduled pick-up date so we can do our best to accommodate your extension request. Extending your rental will depend on our availability for that day and the size of the dumpster. Any days accrued after the seventh (7) day will be charged $10.00 per day to the card on file. A trip charge will apply if you turn the driver away, along with additional daily charges. Please understand that we do not hold back any extra dumpsters; they are all scheduled to go out to the next drop-off. When placing your order, adding additional days will ensure availability to hold onto the dumpster until your project is complete.
Dumpster Placement: You will be responsible as the customer for all terms and conditions. A driver can refuse placement if s/he anticipates it may cause a problem in the future but will attempt to offer a reasonable alternative for dumpster placement. The customer agrees not to move the dumpster from the original location the driver has placed it. All other companies are prohibited from moving our dumpster or property. You are liable for all damage incurred to the dumpster or property if the dumpster has been transferred from the original placement. Before requesting yard placement, please know that ruts and damages can occur to the yard with our heavy equipment that we are not responsible for. Customer accepts full responsibility for equipment and custody of dumpster(s) against all claims resulting in customer’s use.
Parking Permit: A permit is required if the dumpster is not placed on your property. Parking permits are required for city streets, sidewalks, cul-de-sac, or other public rights-of-way. To set up a street parking permit, contact your city for further assistance. Be sure to let your city know you are ordering from Elite Rolloffs so they pull our certificate of insurance and provide you with the correct information. It is the customer’s responsibility is to meet all permitting requirements as the property or business owner.
Weather Conditions & Delays: Elite Rolloffs is not liable for failure to perform on time due to circumstances beyond our control, such as weather, traffic, or landfill shutting down for any reason necessary. If the weather has rain, snow, sleet, or hail while the dumpster is in your possession, please understand that Elite Rolloffs has no control over these events caused by mother nature. The customer has the option of placing a tarp, sheets, plywood, or any other type of barrier over the dumpster to prevent the entry of weather conditions. All dumpsters have holes in the corners to allow water to drain. Customer is responsible for additional weight overages resulting from mother nature.
Customer Agreement: The customer accepts liability for any/all damage utilized by the company trucks or dumpsters, pavement, driving surfaces, roads, lawns, fences, mailboxes, trees, shrubbery, or any other area involving dumpster placement. The customer warrants that any access/location provided for the company equipment is enough to bear the weight of all equipment and vehicles required to perform the service. Elite Rolloffs shall not be responsible for any damage to pavement or accompanying sub-surface or any route necessary to perform the services contracted. Damage done to the dumpster while it is in the customer’s possession will be assessed, and the cost of repairs will be billed to the customer.
Proper Loading: It is essential to make sure the rear door on the dumpster is closed all the way and locked before you finish loading the dumpster. Please do not force the back door shut with trash in the way. This could prevent the door from closing correctly. All dumpsters that arrive onsite have rear doors that are in working condition. It is the only way the truck can dump the dumpster at the landfill/transfer station. Elite Rolloffs cannot be held responsible for rear doors on the dumpster that may be hard to open due to rust and weather conditions. If you have any issues with getting the door to open or close, please contact our office to make us aware so we can notify the driver. If you would like the driver to leave the back door open for you, please make sure to contact the office before your dumpster arrives, and we will be happy to notify the driver for you. Drivers will not pick up any items around the dumpster or up against the dumpster and throw them in. When the driver arrives, all trash being hauled away must be inside the dumpster, ready to go. The driver has a schedule to stay on and cannot wait for you to finish throwing items in the dumpster.
*ALL LOADS MUST BE LEVEL AND SAFE FOR HAULING. IF THE LOAD IS NOT LEVEL AND SAFE, THE DRIVER MAY REMOVE ITEMS TO CORRECT THE ISSUE AND ASSESS A $50 FEE TO THE CUSTOMER FOR THIS WORK. IF THE DRIVER CAN NOT PICK UP THE CONTAINER DUE TO LACK OF LOAD SAFETY, THE CUSTOMER WILL BE CHARGED A TRIP CHARGE AND IS RESPONSIBLE FOR OFFLOADING THE DUMPSTER. THE DOT WILL ENFORCE THIS LAW FOR ALL COMPANIES TO ENSURE EVERYONE’S SAFETY ON THE ROADS.
Prohibited Items: Prohibited items include tires, batteries, appliances freon, asbestos, gas, oil, air conditioners, paint, paint drums, and lacquers, solvents or liquids of any type, wet cement, toxic or hazardous waste, medical or infectious waste, dead animals, no fires, or smoldering materials in dumpsters. Defined by local, state, or federal regulations any items of this nature detected at the time of disposal, the customer will be responsible for additional fees and proper disposal. Please check with your city for appropriate disposal/drop-off sites for prohibited items.
Recycling of Tires: We are happy to recycle tires for you. Please call the office with the total number of tires in the dumpster. All tires must be on top so the driver can access them for recycling. A $15.00 charge per tire will apply.
Asbestos-Containing Materials: Transportation and disposal of asbestos-containing materials are regulated by the Department of Environmental Protection Services. The customer acknowledges that company is not a DEP-licensed “non-hazardous waste transporter” and thus is not able to accept asbestos materials of any kind. As such, you are prohibited from depositing them in our dumpsters.
Open Top Containers: Open top containers are designed to sit at businesses for long periods of time. As such, they do not have a 7-day rental term but rather are billed and dumped at minimum every 30 days (no exceptions). They can be dumped more frequently upon request of the Customer. Billing for such containers are billed upon the earlier of the dumping or every 30 days, whichever shall come first.
Heavy Materials: If you are loading the dumpster with any of the following, DIRT, BRICK, CONCRETE, ASPHALT, STONE, SLATE, or GRAVEL, the dumpster must be filled no greater than one-fourth (1/4) full to ensure legal weight limits are not exceeded for safe hauling. If the dumpster is overfilled and the driver cannot remove the dumpster safely, the customer accepts the unloading responsibility to meet the legal limits. A $75 trip charge will apply as well as $10 extra per day over 7 days. Any fines due to the overweight of this container will be the customer’s responsibility.
Note: Roofing material is heavy and can result in overages you are responsible for on the day of removal. Please call the office to provide the number of layers and square feet of roofing to help determine the size of dumpster you will need, approximate weight, and charges for your project.
Cancelation Policy: A 48-hour notice must be provided during regular business hours (Monday – Friday, 8 AM – 5 PM), excluding Holidays and weekends. Cancellations attempted after 5:00 PM, during weekdays, weekends, and major holidays are not recognized until the next business day. You will have two options to choose from when requesting a cancelation within a 48-hour notice. The first option is to keep the full credit on your account to use in the future. If you decide to request a refund within the 48-hours, a $50.00 processing fee will be deducted from your refund for credit card processing fees.
Payment & Billing: Dumpster rentals must be paid in full with a credit card/bank card over the phone or online before we will deliver. Customer agrees to pay a three (3%) percent processing fee added to all credit card and bank card charges. We do not accept cash, money orders, or checks. By ordering an empty and return or switch out, you agree to be charged the total price of a new dumpster along with any overages in the rental period, rental fees, and the weight limit starts over as a new dumpster rental each time. Elite Rolloffs reserves the right to charge your credit card for any prohibited items found in the dumpster or for a dumpster that cannot be safely hauled. Customers who fail to pay a balance within 30-days will be sent to collections. Customer agrees to pay all costs and expenses for the collection of unpaid amounts, including without limitation, attorney fees in an amount equal to fifteen percent (15%) of the balance due, but in no case less than Seven Hundred Fifty Dollars ($750.00) court costs and other costs allowed by the law; provided, however, that the number of attorney’s fees collected shall not exceed the attorney’s fees incurred. All orders placed online are subject to final approval to ensure you receive the correct dumpster for the job and the service that you should receive. Any balance or differences will be billed directly to the credit card used at the time of order. By agreeing to these terms Customer is consenting that Elite Rolloffs has the right to charge the customer’s card on file for all fees associated with the customer’s account. You will receive a payment receipt and a final invoice by email for your records after the dumpster has been picked up and weighted.
